1. Information We Collect
Vita3k collects various types of information from users in order to deliver services that are safe, efficient, and relevant. The information collected falls under the following categories:
Personal Account Information
When you register a vita3k account, we collect your full name, email address, phone number, date of birth, and other details required for identity verification. This information is used to manage your account and ensure transaction security.
Device & Browser Information
Our platform automatically records your IP address, device type, operating system, browser type, and other technical data when you use the platform. This information helps us detect unusual activity and improve platform performance for users in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM/MYR), we collect payment-related information such as your bank account details for FPX or the phone number linked to your Boost e-wallet. Full card numbers and online banking passwords are never stored in our system.
Platform Usage Data
We record your betting history, game activity, session duration, and usage patterns on the vita3k platform. This data is used for account security, legal compliance, and service improvement purposes.
2. How We Use Your Information
Vita3k uses collected information solely for legitimate and necessary purposes. The main purposes for which your information is used include:
- Verifying your identity and securely processing your account registration;
- Processing deposits, withdrawals, and all financial transactions in MYR;
- Detecting and preventing fraudulent activity, money laundering, or platform abuse;
- Sending important notifications related to your account, security, or policy updates;
- Complying with applicable legal and regulatory requirements;
- Improving the quality and usability of the vita3k platform based on usage patterns from Malaysian users;
- Providing accurate and responsive customer support whenever you reach out to us.
We do not use your information for any third-party marketing purposes without your explicit consent.
3. Use of Cookies & Tracking
Vita3k uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Temporary cookies that expire when you close your browser. Used to keep you logged in during your active session.
- Preference Cookies: Saving your preferences such as language and display settings for a more convenient experience on your next visit.
- Analytics Cookies: Helping us understand how users interact with the platform for the purpose of technical improvements.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of the vita3k platform. For the best experience, we recommend allowing session cookies.
4. Data Storage & Security Measures
Encryption & Secure Infrastructure
All vita3k user data is stored on servers protected with SSL/TLS encryption. This means all information transmitted between your device and our platform — including login credentials, MYR payment data, and account details — is encrypted and cannot be intercepted by unauthorised parties.
Data Retention Period
Vita3k retains your personal information for as long as your account remains active or as long as necessary to meet legal obligations. Financial transaction data is retained in accordance with applicable laws in Malaysia. Once an account is closed at your request and all obligations are settled, personal data that is no longer required will be securely deleted within a reasonable timeframe.
Internal Access Controls
Access to user data within the vita3k organisation is restricted to staff who require it to carry out their official duties. All access is logged and monitored. Any data security breach will be communicated to affected users within a reasonable timeframe.
5. Information Sharing & User Rights
Sharing with Third Parties
Vita3k does not sell, rent, or share users' personal information with third parties for marketing purposes. We may share necessary information with authorised payment processors (such as FPX providers) solely to process your transactions. These third parties are bound by strict confidentiality agreements and may only use your data for the specified purpose.
Where we are required to do so by law, court order, or a valid request from a competent authority, vita3k may need to disclose certain information. We will endeavour to notify you of any such disclosure where permitted by law.
Your Rights as a User
As a vita3k user in Malaysia, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you;
- Right to Rectification: You may request corrections to any inaccurate or outdated information held in our records;
- Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to any applicable legal obligations.
To exercise any of the rights above, please reach out to our support team by email at [email protected]. We will process your request within a reasonable timeframe and provide a clear response.
6. Policy Changes and How to Contact Us
Privacy Policy Updates
Vita3k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. The "Last Updated" date at the top of this page will be revised whenever a material amendment is made. We encourage you to review this page periodically.
For significant changes that affect how we use your information, we will endeavour to provide notice via your registered email or a prominent notice on the vita3k platform before the changes take effect.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how vita3k handles your personal data, please contact us:
- Email: [email protected]
- You may also refer to FAQ section us for answers to frequently asked questions
Our team will endeavour to respond within a reasonable timeframe and ensure your concerns are properly addressed.